We typically ship FOB (Free On Board) from our nearest port, which is most common for our international clients. We can also arrange CIF or support other Incoterms as needed. We work with reliable freight forwarders for smooth logistics.

We use export-standard packaging to prevent damage during transit. This typically includes protective corner guards, waterproof wrapping, and reinforced cartons. We optimize packaging for both safety and container loading efficiency.

Our products and factory comply with international standards. We hold relevant certifications such as ISO 9001 for quality management. Specific product tests (e.g., for stability, fade resistance) can be provided upon request.

Yes, we provide samples. Sample fees and costs are applicable but are often deductible from your first bulk order. Delivery times for samples are generally 7-10 days.

Standard terms are 30% deposit with order confirmation and 70% balance before shipment. For established partners, other terms can be discussed. We accept T/T, L/C, and other secure payment methods.

We have a dedicated 500 sqm QC area and a multi-stage inspection process. This includes checks on incoming raw materials, in-process production, and final pre-shipment random inspections to ensure consistent quality.

MOQ varies by product type. For standard items, it can be as low as 50-100 pieces. For custom projects, the MOQ is determined during the development phase. We strive to be flexible for our partners.

Yes, we provide comprehensive OEM and ODM services. You can customize designs, dimensions, materials, colors, and branding to meet your specific market needs.

We primarily use power-coated aluminum, synthetic PE rattan, UV-resistant textiles, and treated hardwoods. All materials are selected and tested for durability against sun, rain, and temperature fluctuations to ensure long-lasting performance.

Lead times vary based on order complexity, customization, and destination. For standard catalog items, we typically ship within 15-30 days after order confirmation. Custom projects require a specific timeline provided during quotation.